Logs capture important app usage information and help us analyze and troubleshoot any issues you or the remote user may encounter.

Here's how to collect log files if your SetMe support representative requests to provide them.

Windows

1. Create the following folder on the root of your C drive: setmelog
2. Reproduce the issue.
3. If/when the problem occurs, zip the setmelog folder and send it to your SetMe support representative.

   You can submit the log files through the contact support form of SetMe's portal.

4. Remove setmelog from the C drive.

macOS

1. Go to /private/var/log via the Finder menu and create the following folder: setmelog
   
   1. Alternatively, go to Applications > Utilities, run the Terminal app and execute the following command:

      sudo mkdir -m 777 /var/log/setmelog
      

2. Reproduce the issue.
3. If/when the problem occurs, go to /private/var/log via the Finder menu, compress the setmelog folder and send it to your SetMe support representative.

   You can submit the log files through the contact support form of SetMe's portal.

4. Remove setmelog from /private/var/log.
   1. Alternatively, you can execute the following terminal command:

      sudo rm -r /var/log/setmelog