Update history

Last updated on Sep 21, 2023

September 21, 2023

Improvements

  • We tweaked some things to ensure a faster response time when viewing/controlling the remote desktop.

Bug fixes

  • Fixed a bug that occasionally saved screenshots in a wrong location.

September 19, 2023

Improvements

  • Introduced new options for flexible seat management. You can now easily reassign the available seats amongst your team in the Users section of SetMe's web portal. Users with an assigned seat can access the Expert Console to work with remote computers as well as use the web portal. Users without an assigned seat will still be able to access the web portal to create reports, add/edit users, and manage the subscription. Therefore, it's also no longer necessary to purchase and assign seats for users who will be handling only administrative tasks. Learn more about these changes on our blog.

September 11, 2023

Improvements

  • Introduced several UX/UI improvements to SetMe's portal along with minor bug fixes.

September 4, 2023

New features

  • Added the ability to temporarily lock the remote user's keyboard and mouse to prevent them from interfering with your work. You can lock the remote keyboard and mouse via the toolbar during an active connection or disable remote input for all your future connections in the Expert console's settings menu.

Improvements

  • You can now resize the text chat window on the remote desktop toolbar by simply dragging its bottom border until it is at the desired size.
  • Improved the stability of SetMe's macOS Client app during reboot.

August 28, 2023

Improvements

  • Improved the stability of SetMe's Client application during reboot.

Bug fixes

  • Fixed a bug that caused the remote desktop window to occasionally reopen after starting remote control with the auto-recording setting turned on.
  • Fixed a rare bug that prevented SetMe's Expert Console installer from automatically downloading.

August 21, 2023

Improvements

Bug fixes

  • Fixed a bug that prevented SetMe's Client application from working correctly on some Macs running macOS Catalina 10.15.3 and earlier.

August 11, 2023

Improvements

  • Added the ability to select a clipboard sharing mode via the remote desktop toolbar or settings menu. You can now choose one of the following options before or during a connection:
    • Bidirectional: enable two-way clipboard sharing between your local desktop and the remote computer.
    • Local to remote: enable one-way clipboard sharing from your local desktop to the remote computer.
    • Remote to local: enable one-way clipboard sharing from the remote computer to your local desktop.
    • Disabled: disable clipboard sharing.

August 1, 2023

New features

  • A red frame will now appear around the remote user's screen to indicate when their desktop is being viewed/controlled by you. The frame will remain visible to the remote user for the duration of your connection.

Bug fixes

  • On rare occasions, experts could not see when the remote user with a multi-display setup was on the login or UAC screen if SetMe's Client app was running in user mode. The issue is now fixed.

July 31, 2023

Improvements

  • Added the ability to pause and resume connection video recording.
  • Introduced several performance and infrastructure improvements that are too small to notice.

July 25, 2023

Bug fixes

  • Remote control: Fixed a bug that prevented the numpad's numeric keys from working correctly in some applications running on the remote computer (e.g. Microsoft Remote Desktop).

July 19, 2023

Bug fixes

  • Fixed an issue that prevented pasting the same clipboard content (images or text) on a remote Mac after canceling the initial data transfer.
  • Fixed a bug that occasionally displayed unexpected errors when using SetMe's portal in some web browser configurations.

Improvements

  • Polished some rough edges and improved the application's stability.

July 17, 2023

Bug fixes

  • Fixed a bug that caused the remote desktop window to reopen after saving a screenshot in a location that is no longer accessible.
  • Fixed an error that occurred when trying to generate a report after leaving the custom date range field blank.

Improvements

  • Introduced several UX/UI improvements to SetMe's Client application and web portal.

July 6, 2023

New features

  • Added a handy new feature that allows taking screenshots of the remote user's desktop via the toolbar.

Bug fixes

  • Introduced several bug fixes and performance improvements that are too small to notice.

July 4, 2023

New features

  • SetMe's Expert Console for macOS now includes the ability to record your remote connections, save the videos on your Mac and use them for auditing or training purposes.

Bug fixes

  • Fixed a bug that caused the expert's mouse cursor to occasionally jump out of the remote desktop window in some multi-display configurations.
  • Fixed an issue that caused SetMe's UAC dialogs to stay in the background when starting the installation if another application window is maximized.

June 22, 2023

Bug fixes

  • Fixed a bug that displayed a blank white screen when running the Expert application on Windows computers with rarely used graphics adapters.
  • Fixed a rare bug that prevented SetMe's macOS Client app from successfully reconnecting after a restart.
  • Fixed a bug that caused the clipboard data transfer operation to crash for macOS experts working with multiple remote desktop windows. The issue occurred when trying to paste a file on a remote computer before an active data transfer is completed in another window.

June 7, 2023

New features

  • Added the ability to send clipboard text as keystrokes via the remote desktop toolbar. This new feature will come in handy in a variety of situations, most notably on the remote computer's login screen where copying and pasting a password is restricted.

Improvements

  • Introduced several bug fixes and performance improvements that are too small to notice.

June 1, 2023

Bug fixes

  • Fixed a bug that prevented pasting the same clipboard content (images or text) on a remote computer after canceling the initial data transfer.
  • Fixed a data transfer issue that prevented experts running macOS Ventura from pasting clipboard content (images or text) on a remote computer.

Improvements

  • Added a dialog which shows the setup progress for installing SetMe's Expert app on macOS.
  • To save you a click, the macOS permission dialog will now close automatically after allowing the required Accessibility permissions.
  • Polished some rough edges and improved the application's stability.

May 29, 2023

Bug fixes

  • Remote control: Fixed a bug that caused the remote desktop window to crash occasionally after adjusting display layout settings on the remote computer, as well as switching between the available remote displays within the toolbar.
  • Remote control: Fixed a bug that prevented the Alt+F4 keyboard shortcut from working correctly in the following cases:
    • When pressing the keys for more than 1 second;
    • When pressing the shortcut immediately after starting remote control.
  • Remote control: Fixed a bug that caused the remote desktop window to crash occasionally in some display configurations when placing the remote mouse cursor at the border of the window.
  • macOS Client: Fixed a bug that caused the Client application to stay minimized after disconnecting the remote computer during a restart.
  • Introduced other minor bug fixes and performance improvements.

May 18, 2023

Improvements

  • This release includes several UX/UI improvements. In particular, the following connection statuses have been renamed to provide a clearer picture of what's happening on the remote end:
    • "Offline" has been renamed to "Reconnecting": indicates that the remote user's connection to the internet has been temporarily lost. You will be able to resume working with this user right after their network connection is restored.
    • "Logged off" is now displayed as "Signed out": the remote user has signed out of their current OS user account and is currently on the login screen. This occurs when the Client application is running in User mode.
  • Introduced other minor improvements and bug fixes that are too small to notice.

April 24, 2023

New features

  • With this update, SetMe's Expert Console is now available on both Intel and Apple Silicon Macs running macOS 10.13 and newer.

Improvements

  • Introduced some minor bug fixes along with performance and infrastructure improvements.

March 15, 2023

New features

Improvements

  • This release includes minor bug fixes along with numerous performance and infrastructure improvements.

March 2, 2023

New features

Improvements

  • This release includes performance and infrastructure improvements.

February 20, 2023

Improvements

  • This release includes important security enhancements, in particular, improved protection against brute-force attempts to start a connection using incorrect Client IDs.

February 15, 2023

Bug fixes

  • Fixed a rare bug that prevented SetMe's Client app from generating a Client ID on some Windows 8 computers.

  • Introduced other minor improvements and bug fixes that are too small to notice.

February 9, 2023

Bug fixes

  • Occasionally, SetMe's client application for Windows failed to run after installation on certain systems. Now that the issue has been fixed, the installable client app runs like clockwork.

    Here's what to do if you have already installed the Client application on a remote computer:

    1. Uninstall the current SetMe Client from the remote computer.
    2. Download and install the new Client app.

January 18, 2023

New features

Improvements

  • This release includes numerous performance and infrastructure improvements.

January 10, 2023

Bug fixes

  • Fixed a bug that incorrectly displayed the session total time within the reports.

Improvements

  • Introduced other minor performance improvements.

December 22, 2022

Bug fixes

  • Fixed a clipboard synchronization issue that occurred when working with multiple remote desktop windows simultaneously.

December 12, 2022

New features

  • Added the option to manually update the Expert application via the top menu bar.

Bug fixes

  • Fixed a bug that caused the remote desktop window to crash continuously when connected to a triple 4K monitor setup.
  • Fixed drag-and-drop data transfer issues that occurred when working with a remote computer running macOS Ventura.

December 2, 2022

Bug fixes

  • Fixed a bug that downloaded multiple reports instead of a single report after clicking Export to CSV.
  • Fixed an issue that displayed session start/end time in an incorrect format within downloaded CSV reports.

November 30, 2022

Improvements

  • Introduced minor UX/UI improvements to the Users section of SetMe's portal.

November 28, 2022

Bug fixes

  • Fixed an issue where SetMe's Expert Console couldn't be successfully updated on startup.
  • Fixed the 404 error that occurred when trying to open Expert Console from the Profile or Support sections of SetMe's portal.
  • Fixed a bug that didn't allow to cancel the data transfer operation when pasting images or text on the remote desktop.

November 14, 2022

New features

  • Introduced a new view mode (Custom zoom) that allows you to zoom in to get a close-up view of the remote screen or zoom out to see more of it at a reduced size.
  • Added the option to select a default monitor where the remote desktop window will initially open at the start of each connection. This option is available only if you have multiple displays.
  • You can now receive sound alerts when new chat messages arrive.

Bug fixes

  • Fixed a bug that didn't allow to enter the full screen mode with custom Windows screen scaling and resolution settings on either end.
  • Fixed a bug that didn't allow to paste the same virtual file on the remote desktop after canceling the initial data transfer attempt.
  • Fixed a bug that caused unexpected keyboard behavior when working with a remote macOS desktop and pressing Num Lock on the expert's end.
  • Fixed an issue that prevented enabling automatic sign-in for a macOS user with blank password.

November 7, 2022

Bug fixes

  • Fixed a bug that incorrectly displayed the session end time within the reports when a second Expert Console instance was opened on another computer.

November 1, 2022

Improvements

  • Major UX improvement: we made SetMe portal fully responsive. You can now work with the portal on any mobile device.

Bug fixes

  • Fixed a data transfer issue that occurred when working with multiple remote desktop windows and attempting to send files from/to the first connected computer.
  • Fixed an issue where certain missing country codes could affect the application's performance.

October 27, 2022

Improvements

  • All console sessions and remote connections will now be immediately terminated if a user is deactivated or deleted, or if their account login credentials are changed.

October 21, 2022

Improvements

  • Introduced significant improvements for SetMe's auto-reconnect capabilities: you can now keep your remote connection alive after a long period of sleep or even a shutdown on either end. Whether you or the remote user is idle for up to 3 days, you will now be able to automatically reconnect and continue your work.
  • Added support for macOS 10.13 High Sierra to the SetMe Client application.
  • Improved the High Speed image quality mode for better color rendering.
  • Updated the macOS permission dialog with a link to a relevant help center article.
  • Clarified SetMe's licensing structure and explained the meaning of SetMe seats on the signup page as well as within the portal's Subscription tab.

Bug fixes

  • Fixed an issue where the remote desktop window could not open if the remote user physically unplugged their monitor.