Mouse cursor jumps or moves to a wrong position

Last updated on Nov 11, 2022

Problem

The mouse cursor jumps or moves to a wrong position when controlling a remote computer using SetMe's Expert Console in Parallels Desktop on a Mac.

Cause

This issue is related to a specific behavior of SetMe's Expert Console when running it in a Parallels VM on macOS and using the Apple Magic Mouse.

Solution

Try using another mouse first. If that doesn't resolve the issue, go to Configuration > Hardware > Mouse & Keyboard > Mouse and select Don't optimize for games from the dropdown menu.

See more information about using Mouse & Keyboard settings in Parallels Desktop.

Affected operating systems:

  • Windows 11 (Parallels Desktop on Mac)