Restart and shutdown

Last updated on Mar 26, 2026

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During a support session, you can restart the remote device directly within the remote desktop or from the Power tab in the SetMe Expert console. After a restart using either method, the support session will automatically resume.

If the session is running in User mode, the remote user must sign back in to restore the connection.

If the session is running in Admin mode, the Restart in safe mode option is available on the Power tab. In Admin mode, you can also enable the automatic sign-in option. This is particularly useful when you need to restart a remote computer but do not have its password, and the remote user is away. To do so, enable the corresponding setting before restarting. Automatic sign-in is active only during the current support session and is disabled once the session ends.

Restart in normal mode

  1. Sign in to the SetMe Expert console.
  2. Start a new support session.
  3. On the Session Panel, click the Power tab
  4. In the Restart and reconnect section, click Restart.
  5. Click Yes to confirm.

While the remote device is restarting, the support session status changes to Restarting. Once the device is back online, the status returns to Online, and you can continue working in the support session.

To resume a session running in User mode, the remote user must sign in after the remote computer restarts.

Restart in safe mode

To restart a remote computer in safe mode, the support session must be running in Admin mode.
  1. Sign in to the SetMe Expert console.
  2. Start a new support session.
  3. On the Session Panel, click the Power tab
  4. In the Restart and reconnect section, click Restart safe mode.
  5. Click Yes to confirm.
Some wireless adapters may not work in Safe Mode. We recommend using an Ethernet connectionon the remote device.

While the remote device is restarting, the support session status changes to Restarting. Once the device is back online, the status returns to Online, and you can continue working in the support session.

Shut down

  1. Sign in to the SetMe Expert console.
  2. Start a new support session.
  3. On the Session Panel, click the Power tab
  4. In the Shutdown section, click Shutdown.
  5. Click Yes to confirm.

When the remote device is shut down, the support session status indicator shows Shutdown. After the device boots up, the status returns to Online, and you can continue working in the support session.

  • The support session automatically resumes if the remote computer is powered on within 72 hours.
  • To resume a session running in User mode, the remote user must sign in once the remote computer is back online.

Enable automatic sign-in

Enable automatic sign-in is available only when the support session is running in Admin mode.
  1. Sign in to the SetMe Expert console.
  2. Start a new support session.
  3. On the Session Panel, click the Power tab.
  4. In the Enable automatic sign-in section, click Enable auto sign-in.
  5. The remote user must enter their Username and Password and click OK

When auto sign-in is successfully configured, the Enable automatic sign-in section displays the username that will be used for automatic sign-in.