Start Remote desktop

Last updated on Mar 27, 2026

Remote desktop is one of the tools available in a support session. It allows you to connect to a remote device and control it as if you were sitting right in front of it. Remote desktop also enables file sharing with the remote computer via the clipboard (copy-paste) and drag-and-drop. You can record videos or take screenshots of the Remote desktop. These recorded files are stored on your local computer.

To perform tasks that require administrative privileges, such as managing the UAC dialog, the support session must be running in Admin mode. 

You can connect to multiple Remote desktops simultaneously for different support sessions. This opens several windows, and you can configure settings for each window individually. 

You can transfer files directly between two remote computers. To do this, drag-and-drop them from one Remote desktop window to another. 

Closing a Remote desktop window does not end the support session. This allows you to connect to and disconnect from the remote computer multiple times during a single session. 

Start Remote desktop 

  1. Sign in to the SetMe Expert console. 
  2. Start a new support session. 
  3. On the Session Panel, click the Remote desktop tab. 
  4. Click Start control or Start view. 
You can enable automatic connection to a Remote desktop immediately after starting a support session. To do this, in the New session window, click Show options and enable the corresponding setting.