Users who are assigned Administrator roles can view all reports for other users on the account. Users who are assigned User roles can only view reports associated with their own login.

SetMe's reporting features allow you to track your team's connection activity, login history and productivity in order to make better data-driven decisions and improve overall performance. You may view the reports within the reporting dashboard and print/download them for further analysis.

To generate and view reports:

Go to the Reports section of the SetMe portal and select a report type from the left-side navigation menu.
Specify the reporting period (Date range), select the Users you want to include, then click Generate report. When generating a user performance report, you may also use the Data view filter to break the data output for each user by day, week or month.

You can access the following reports:

Console session reports
Remote connection reports
User performance reports

Console session reports

Allow you to review the data for the selected users' console logins during a specific time period.

The Summary section of the report displays the following information:

Users: email addresses of the selected users
Date range: specified reporting period
Total number of sessions: total number of Expert Console logins during the specified period
Total number of connections: total number of remote connections initiated by the selected users
Total session time: length of time the selected user(s) were logged into the Expert Console
Total busy time: length of time the selected users were logged into the Expert Console and had active connections
Total idle time: length of time the selected users were logged into the Expert Console but had no active connections

The Details section of the report displays the following information:

Username: the user's login email
Full name: the user's full name (optional, can be selected manually from the drop-down list)
Start time: the exact login time
End time: the exact logout time
Total time: total length of time the user was logged into the Expert Console
Busy time: length of time a user is logged into the Expert Console and has active connections
Idle time: length of time a user is logged in to the Expert Console but has no active connections
Connections: number of remote connections conducted by the user during each console login session
User IP: the user's IP address

You can sort the Details section of each report by dragging and dropping a specific column. You can also select which columns to display using the drop-down list located in the top-left corner of the table.

Remote connection reports

Provide you with detailed information about every single remote connection initiated by each user during a specific time period.

The Summary section displays the following information:

Users: email addresses of the selected users
Date range: specified reporting period
Total number of connections: total number of remote connections initiated by the selected users
Total connection time: length of time the selected user(s) were connected to remote computers

The Details section of the report displays the following information:

Username: the user's login email
Full name: the user's full name (optional, can be selected manually from the drop-down list)
Start time: the exact time that the remote connection was started
End time: the exact time that the remote connection was ended
Total time: the duration of the remote connection
Connection name: the connection name as specified at the start of, during or after the remote connection
Connection notes: any notes that were entered during or after the remote connection
User IP: the user's IP address
Remote IP: the remote computer's IP address
Client ID: a unique six-digit ID used to initiate the remote connection (optional, can be selected manually from the drop-down list)

Here you can also edit notes and names for any completed connections. For that, hover over a specific connection and click the Edit icon:

User performance reports

Allow you to review and analyze your team's overall performance during a specific time period.

In the User performance report, the Summary section displays the following information:

Users: email addresses of the selected users
Date range: specified reporting period
Total number of users: total number of the selected users
Total number of connections: total number of remote connections initiated by the selected users
Total session time: length of time the selected users were logged into the Expert Console
Average connection time: the average connection duration for all selected users
Longest connection time: the length of the longest remote connection

The Details section of the report displays the following information:

Data view: breaks the data output for each user by day, week or month
Total session duration: length of time the selected user was logged into the Expert Console
Total number of connections: total number of connections initiated by each user
Total connection time: length of time each user was connected to remote computers
Average connection time: the average connection time per user
Longest connection time: the length of the longest remote connection per user

Every subsection that shows data for a specific user can be collapsed/expanded individually. You may use the Collapse all button to collapse all subsections at once for a more compact view of the report.

Run reports

Console session reports

Remote connection reports

User performance reports

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