User management
To run the SetMe Expert console and connect to remote computers, a SetMe user account is required.
Subscription administrators manage users in the dedicated Users web application. The first user to sign up for the SetMe subscription is automatically assigned the administrator role. A subscription must always have at least one administrator.
The ability to initiate a support session can be enabled or disabled for each user. A user with this permission enabled is termed as a Licensed User. Launching the Expert console by a Licensed User consumes one seat. Consequently, the total number of seats defines the maximum number of Expert consoles that can run concurrently.
If a subscription lacks available seats to launch a new Expert console, you must either disconnect an active console session or purchase an additional seat.