Users

Last updated on Dec 30, 2025

To use the SetMe Expert console and connect to remote computers, a SetMe user account is required. Only Administrators can manage user accounts. 

In this article:

The following parameters can be configured for a user: 

  • Full name: this name is displayed in the chat window on the remote computer, as well as when connecting to an unattended device. 
  • Sign-in email: a unique email address used for logging in and for password recovery. 
    Changing the sign-in email will end this user's active support session.
  • Password: used for authentication in SetMe. 
    Changing the password will end this user's active support session 
  • Block sign-in: temporarily prevents the user from signing in to SetMe. The user will remain the owner of their unattended devices, and their reports will still be accessible. 
    Deactivating a user account will end their active support session.
  • Role: Agent or Administrator. 
    • Agent: a standard user who can start support sessions and view their own reports. 
    • Administrator: a user who can start support sessions, view reports for all users, has access to all company unattended devices, and can manage the SetMe subscription. The first user to sign up for a SetMe subscription is automatically assigned the Administrator role. 
  • Can start support sessions: allows the user to start support sessions and connect to remote computers, including unattended devices. A user with this permission becomes a Licensed User. You can create a limited number of licensed users (e.g., 3 users per 1 seat in the Professional edition). 
    Disabling this setting will end their active support session. 
  • Let others disconnect this user's support session: allows other users to disconnect this user's active support session, for example, to free up a seat. 
  • Can view other users' support sessions: allows this user to see which company users are currently occupying seats. 
  • Can disconnect another user's support session: allows this user to disconnect active support sessions of other users to free up a seat. 
  • Enable two-factor authentication: Allows configuration of two-factor authentication for this user. SetMe supports two 2FA methods: via email or using an authenticator app. 
    To change the 2FA settings for your account, go to Profile > Password & Security. 

You can deactivate a user account. In this case, the user will no longer be able to sign in, but their support session history will be retained. The user will also remain the owner of their unattended devices but will lose the ability to connect to them. 

Deleting a user permanently removes their support session history. Prior to deletion, any unattended devices owned by the user must be reassigned. 

View users 

  1. Sign in to SetMe Users 

The table lists all company users, along with their settings and the number of unattended devices they own. 

Create user 

  1. Sign in to SetMe Users 
  2. Click Add user. 
  3. Enter the user’s full name. 
  4. Enter the sign-in email. The email address must be unique. 
  5. Create a password. 
  6. Select the user's role (Agent or Administrator). 
  7. (Optional) Configure any additional user settings. 
  8. (Optional) Set up 2FA for this account. 
  9. Click Add user 

Edit a user 

  1. Sign in to SetMe Users 
  2. Hover over the user you want to edit and click the Edit icon. 
  3. Edit user details 
  4. Click Save 

Deactivate a user 

  1. Sign in to SetMe Users 
  2. Hover over the user you want to deactivate and click the Edit icon. 
  3. Click Block sign-in 
  4. Click Block user 
Deactivating a user account will end their active support session. 

Activate a user 

  1. Sign in to SetMe Users 
  2. Hover over the user you want to deactivate and click Edit icon. 
  3. Click Unblock sign-in 
  4. Click Unblock user 

Delete a user 

  1. Sign in to SetMe Users 
  2. Hover over the user you want to remote and click the Delete icon. 
  3. Click Delete user 
Deleting a user account will end their active support session.