User groups

Last updated on Jan 14, 2026
This feature is available in the SetMe Business edition and higher. 

A SetMe user group is a collection of users. User groups allow owners of unattended devices to assign permissions for multiple users at once, simplifying permission management. For example, you could create a user group named "QA" and grant it standard permissions to access the QA department's test devices. Any user added to this group automatically inherits the QA group permissions. When a new employee joins your organization and requires access to test devices, you can quickly grant the necessary permissions by adding them to the QA user group. Similarly, if an employee changes roles within the organization, you can efficiently update their access by removing them from their old user groups and adding them to the appropriate new ones, instead of manually editing individual permissions. 

Here are some important characteristics of groups: 

  • A user group can contain many users, and a user can belong to multiple user groups. 
  • User groups can't be nested; they can contain only users, not other groups. 
  • There is no default user group that automatically includes all users in the SetMe subscription. If you want to have a user group like that, you must create it and assign each new user to it. 

In this article:

The special "Everyone" group 

The "Everyone" group ensures compatibility of access settings when transitioning from the edition with basic access options to the edition with advanced options. Unattended devices that were accessible to all users of the subscription under the basic settings retain this access mode when using the advanced settings. 

If a subscription has unattended devices with the access setting "Any agent can see and access the unattended device", then upon switching to the edition with advanced settings, an "Everyone" group is automatically created. This group includes all agents existing at the time of the switch. Unattended devices configured with the "Any agent can see and access the unattended device" setting will be automatically reconfigured to grant access to this group. 

Create groups

  1. Sign in to SetMe Users and choose Groups in the navigation pane. 
  2. Click Add group. 
  3. Enter a group name.
    The group name must be unique. 
  4. (Optional) Enter a text description for the group. 
  5. Click Add group. 

An empty group will be created. Add users to it so that device owners can specify permissions for the users in the group. 

View groups 

You can list all the groups in your company, view the users within a specific group, and see which groups a particular user belongs to. 

To list all groups in your company: 

  1. Sign in to SetMe Users.  
  2. Choose Groups in the navigation pane. 

To list the users in a specific group: 

  1. Sign in to SetMe Users and choose Groups in the navigation pane. 
  2. Hover over the group for which you want to view users and click the ⋮ (vertical ellipsis) icon. 
  3. Select Manage users from the popup menu. 

To list all the groups that a user is in: 

  1. Sign in to SetMe Users.  
  2. Hover over the user for whom you want to view groups and click the Edit icon. 
  3. The Unattended Access / Groups section lists the groups to which the user belongs. 

Manage users in groups  

Add users to a group 

  1. Sign in to SetMe Users and choose Groups in the navigation pane. 
  2. Hover over the group for which you want to view users and click the ⋮ (vertical ellipsis) icon. 
  3. Select Manage users from the popup menu. 
  4. In the Add users field select the users you want to add to the group. 
  5. Click «+». 
  6. Click Save. 

Add a user to multiple groups 

  1. Sign in to SetMe Users. 
  2. Hover over the user for whom you want to view groups and click the Edit icon. 
  3. In the Unattended access section click Manage groups. 
  4. In the Select groups field, select the groups you want to add the user to. 
  5. Click «+». 
  6. Click OK. 
  7. Click Save. 

Remove a user from a group 

  1. Sign in to SetMe Users and choose Groups in the navigation pane. 
  2. Hover over the group from which you want to remove the user and click the ⋮ (vertical ellipsis) icon. 
  3. Select Manage users from the popup menu. 
  4. Hover over the user you want to remove and click the Delete icon. 
  5. Click Save. 

Remove a user from multiple groups 

  1. Sign in to SetMe Users. 
  2. Hover over the user you want to remove from groups and click the Edit icon. 
  3. In the Unattended access section click Manage groups. 
  4. In the Assigned groups list hover over the group you want to remove the user from and click the Delete icon. 
  5. Click OK. 
  6. Click Save. 

Edit a group 

  1. Sign in to SetMe Users and choose Groups in the navigation pane. 
  2. Hover over the group you want to edit and click the ⋮ (vertical ellipsis) icon. 
  3. Change the group name and description.
    The group name must be unique.
  4. Click Save. 

Delete a group 

  1. Sign in to SetMe Users and choose Groups in the navigation pane. 
  2. Hover over the group you want to delete and click the ⋮ (vertical ellipsis) icon. 
  3. Select Delete from the popup menu. 
  4. Click Delete group.