Share access permissions
Users assigned with Administrator roles always have full access to all unattended devices within the subscription. Administrators can connect, manage, and remove them. Both unattended device Owners and Administrators can share access to a specific device with any (or all) Agents on the subscription. This way, Agents can connect to the unattended computer and manage its basic settings. However, they cannot change ownership, manage shared access settings, or remove unattended access from that machine.
Sharing options are only available under the SetMe Professional plan.
There are three options for enabling shared access to the unattended computer:
- When creating the unattended access installer.
- When managing the remote computer via your Unattended Devices list.
- When installing unattended access during a support session.
To enable shared access via the Unattended list:
- In your Unattended list, hover over the remote computer, open the options menu and select Manage access.
- Under Unattended access options, select Any agent can see and access the unattended computer, then click Save.
In the Unattended list, the remote computer's Access status will change from private 
to shared: 
. Other users on your subscription can see who shared access with them by hovering over this icon.
To disable shared access for Agents:
- In your Unattended list, hover over the remote computer, open the options menu and select Manage access.
- Under Unattended access options, select Only I can see and access the unattended computer, then click Save.
You can also enable/disable shared access to multiple unattended computers. See Perform bulk operations for more information.