Release notes

Last updated on Jul 22, 2024

July 22, 2024

New features

  • Added the ability to manage seat usage and view/terminate ongoing sessions via the web portal.

July 15, 2024

Bug fixes

  • Fixed an issue in the Unattended device list where some users were receiving an unexpected error when switching between tabs.

June 28, 2024

New features

Improvements

June 19, 2024

New features

Bug fixes

  • Removed an incorrect error message that would sometimes appear after successfully performing the Run as admin operation.

June 14, 2024

Bug fixes

  • Fixed an issue where unattended access got stuck on installing if connection to the SetMe server was lost.

June 13, 2024

New features

  • Added the ability to set a timeout and default action for incoming unattended connection requests.

June 10, 2024

New features

June 6, 2024

New features

  • Expert console and Reports now display the remote user's location (country, region and city) for every support session.

June 3, 2024

Improvements

May 31, 2024

Bug fixes

  • On rare occasions the expert's keyboard might have gotten temporarily locked when connected to a remote desktop from macOS.

May 29, 2024

New features

  • Introduced a floating license model that allows you to share the purchased seats amongst your users based on your team's concurrent usage needs.

May 22, 2024

New features

Bug fixes

  • Fixed a very rare issue where the Windows Client app running in Admin mode might not have reconnected to the support session after a restart.

May 17, 2024

Bug fixes

  • Fixed an issue that in certain scenarios prevented from connecting to the remote desktop if the client application was running in User Mode.

May 15, 2024

New features

  • Added the ability to select all unattended devices in a specific group with a single click.

Bug fixes

  • Fixed rare issues that might have occurred when transferring files via drag-and-drop in certain scenarios.
  • Fixed an issue that occurred when selecting a range of rows (using the Shift key) in the Unattended device list with grouping enabled.

May 6, 2024

Bug fixes

  • Fixed an issue within the Unattended device list where unattended devices were being sorted in case-sensitive order.

April 26, 2024

New features

  • Added the ability to send the Windows+L command from your remote desktop toolbar in order to lock a remote Windows computer during a support session.
  • Added the ability to sort unattended device groups when grouping is enabled.

April 23, 2024

Bug fixes

  • Fixed an issue where in certain scenarios an unattended device group might have collapsed after applying filters.

April 19, 2024

Bug fixes

  • Fixed an issue where the left mouse button sometimes got stuck when working with two remote computers in the Expert console on macOS.
  • Fixed an issue where sometimes parts of the remote screen didn't immediately refresh after changing display position on specific macOS Monterey/Ventura machines.

April 17, 2024

Bug fixes

  • Fixed an issue that sometimes prevented experts on macOS from transferring files between two remote computers via drag-and-drop.

April 16, 2024

New features

  • Added the ability to group unattended devices by folder, with more options to be included in the future. Each tab within the Unattended device list has its own grouping settings.

April 15, 2024

New features

April 10, 2024

Improvements

April 9, 2024

Improvements

Bug fixes

  • Fixed an issue associated with using Microsoft EntraID accounts for Run as admin, Automatic sign-in after restart and Sign in with provided credentials.
  • Fixed an issue where the Sign in with provided credentials form of the remote desktop window was briefly flickering in some cases.

April 1, 2024

New features

March 27, 2024

Bug fixes

  • Fixed an issue where data transfer, run as admin and restart features occasionally didn't work when connected to certain Windows machines.

March 26, 2024

Bug fixes

  • Fixed a rare issue where the remote desktop could freeze after switching to the login screen when working with a remote macOS computer.
  • Fixed an issue that didn't allow to control certain parts of the remote desktop when working with the Expert console on macOS in some multi-display configurations.

March 22, 2024

Improvements

  • Expert console: you can now hide update notifications for 24 hours by clicking "Remind me later". No matter if you choose this option or not, you will still be able to continue working with your active support sessions.

Bug fixes

  • Expert console: fixed an issue where the minor update notification (green icon) could overlap with the required update notification (orange icon) after not updating the Expert console for a prolonged period of time.

March 19, 2024

Improvements

  • Within your Unattended device list, you can now see who's currently signed in to the unattended machine and check if the remote user has signed out or locked their computer.
  • Improved the performance of the laser pointer tool.

March 13, 2024

Improvements

  • You can now add an unattended machine to your list of favorites as well as view your most recent connections in a separate tab of the Unattended device list.

March 12, 2024

Bug fixes

  • Fixed an issue where users were unable to run the Client application as admin on remote Windows machines that use Azure AD authentication.
  • Fixed an issue that caused the remote desktop window to occasionally close after pressing the Alt-F4 key combination when working with the Expert console on Windows.
  • Introduced several performance improvements and bug fixes that were too small to notice.

Improvements

  • Improved the usability of working with the remote desktop.
  • Added a local dedicated server for Australia and New Zealand to improve SetMe's performance.

March 4, 2024

Improvements

  • You can now set the remote desktop to start automatically right after connecting to a remote computer. This option can be enabled individually for any new attended or unattended connection, as well as for all future connections via Settings.

February 29, 2024

Improvements

  • Added a new custom column to the Unattended device list. You can now check the remote computer's uptime, i.e. how long it has been running since the last reboot.

February 27, 2024

Improvements

  • Improved the UI of Expert and Client applications.

February 15, 2024

Improvements

  • Introduced minor bug fixes and UI improvements to the Expert console and macOS Client application.

February 14, 2024

Bug fixes

  • Fixed an issue where users were unable to provide account credentials for unattended machines that use Azure AD authentication.

February 12, 2024

Bug fixes

  • Fixed an issue that occasionally displayed unexpected errors when signing out from the Expert console with active connections.

Improvements

  • Introduced several performance and infrastructure improvements that are too small to notice.

February 6, 2024

Improvements

  • Improved the way Expert console detects internet connection issues and displays corresponding error messages.

Bug fixes

  • Fixed an issue that prevented users from selecting a large number of computers in the unattended list.
  • Fixed an issue that displayed unexpected errors when trying to lock multiple unattended computers several times in a row.

February 1, 2024

Bug fixes

  • Fixed a issue where the unattended list was being reset to its default state after rearranging/adding custom columns.

January 29, 2024

Improvements

  • You can now add/edit connection notes using a dedicated Notes tab within the Expert console instead of opening them in a separate dialog box.
  • Tweaked some things so you can automatically sign in during an unattended connection even if the interactive logon policy is disabled for the remote user's OS account (i.e. the remote user is required to press Ctrl+Alt+Del before signing in).

Bug fixes

  • Fixed an issue that prevented copying and pasting text in the chat tab of the Client application and remote desktop window.
  • Introduced a few other minor bug fixes and functionality improvements.

January 16, 2024

New features

December 18, 2023

Bug fixes

  • Introduced minor bug fixes and UX/UI improvements to the web portal.

December 12, 2023

Bug fixes

  • Introduced minor bug fixes to the text chat and improved the way it handles notifications.

December 6, 2023

Improvements

  • On top of the standard email based two-factor authentication, you can now set up one of the supported authenticator apps, including Google Authenticator, Duo Mobile, Authy, and Microsoft Authenticator, as your two-step verification method. This new enhancement will help make your account even more secure and allow you to sign in using a one-time code generated right on your mobile device. Administrators can also manage the preferred multi-factor authentication options for their users via the web portal.

November 27, 2023

Bug fixes

  • Introduced minor bug fixes and functionality improvements.

November 23, 2023

Improvements

  • Added different colors that correspond to update notifications displayed in the topbar of the Expert console:
    • The orange icon will signal that a major update has arrived and you won't be able to start a new connection unless you upgrade to the newest version.
    • The green icon means that a minor update is available and you can upgrade the app to its latest version whenever you're ready.

November 20, 2023

Improvements

  • Improved the way installed Expert and Client applications handle new updates.

Bug fixes

  • Fixed an issue where the Caps Lock key occasionally became unresponsive when controlling Mac computers running macOS High Sierra.

November 16, 2023

New features

  • Added a new setting that will improve your remote control experience by allowing to keep your local mouse pointer size when working in the remote desktop window.

Improvements

  • Added text chat notifications so you can always know when you have new/unread messages from remote users.
  • Introduced several UX/UI improvements to the Expert console.

November 8, 2023

Bug fixes

  • Fixed an issue that prevented some keyboard keys, such as the right Shift and Command, from working as expected when controlling a remote computer from a Mac.

November 2, 2023

New features

October 31, 2023

Bug fixes

  • Fixed an issue where certain keyboard keys, such as Shift and Command, occasionally became unresponsive when controlling a remote Mac, which could only be resolved by repeatedly pressing the same key.

October 18, 2023

Improvements

  • If you leave the Name field blank when connecting to a remote machine, SetMe will now use the machine's computer name as default. You can change that name at any time during your connection. Connection name can also be changed in the Reports section of the web portal after the remote connection is closed.

Bug fixes

  • Fixed a rare issue that occurred when trying to change your own email within the Users section of the web portal.

October 16, 2023

Improvements

Bug fixes

  • Introduced several bug fixes and performance improvements that are too small to notice.

October 11, 2023

Improvements

  • A green border around the remote screen within your remote desktop window will now indicate when screen blanking is enabled on the remote computer.
  • A yellow border around the remote screen within your remote desktop window will let you know if the remote keyboard and mouse are currently locked.
  • Improved the compatibility of the Client application with macOS Sonoma.

October 4, 2023

New features

  • Added the ability to blank the remote screen via the remote desktop toolbar. You can now temporarily black out the remote screen and thus prevent anyone with physical access to the remote computer from monitoring your activity or intercepting any sensitive data.

Bug fixes

  • Fixed a rare issue that caused the remote desktop window to freeze after turning off the main display of a remote Mac connected to an external monitor.

September 27, 2023

Improvements

  • Since SetMe was designed for connecting to remote computers, we removed the ability to control/view the same desktop that you are currently connecting from (i.e. your own local desktop).

September 21, 2023

Improvements

  • We tweaked some things to ensure a faster response time when viewing/controlling the remote desktop.

Bug fixes

  • Fixed an issue that occasionally saved screenshots in a wrong location.

September 19, 2023

Improvements

  • Introduced new options for flexible seat management. You can now easily reassign the available seats amongst your team in the Users section of the web portal. Users with an assigned seat can access the Expert Console to work with remote computers as well as use the web portal. Users without an assigned seat will still be able to access the web portal to create reports, add/edit users, and manage the subscription. Therefore, it's also no longer necessary to purchase and assign seats for users who will be handling only administrative tasks. Learn more about these changes on our blog.

September 11, 2023

Improvements

  • Introduced several UX/UI improvements to the web portal along with minor bug fixes.

September 4, 2023

New features

  • Added the ability to temporarily lock the remote user's keyboard and mouse to prevent them from interfering with your work. You can lock the remote keyboard and mouse via the toolbar during an active connection or disable remote input for all your future connections in the Expert console's settings menu.

Improvements

  • You can now resize the text chat window on the remote desktop toolbar by simply dragging its bottom border until it is at the desired size.
  • Improved the stability of the Client application on Mac during reboot.

August 28, 2023

Improvements

  • Improved the stability of the Client application during reboot.

Bug fixes

  • Fixed an issue that caused the remote desktop window to occasionally reopen after starting remote control with the auto-recording setting turned on.
  • Fixed a rare issue that prevented the Expert console installer from automatically downloading.

August 21, 2023

Improvements

Bug fixes

  • Fixed an issue that prevented the Client application from working correctly on some Macs running macOS Catalina 10.15.3 and earlier.

August 11, 2023

Improvements

  • Added the ability to select a clipboard sharing mode via the remote desktop toolbar or settings menu. You can now choose one of the following options before or during a connection:
    • Bidirectional: enable two-way clipboard sharing between your local desktop and the remote computer.
    • Local to remote: enable one-way clipboard sharing from your local desktop to the remote computer.
    • Remote to local: enable one-way clipboard sharing from the remote computer to your local desktop.
    • Disabled: disable clipboard sharing.

August 1, 2023

New features

  • A red frame will now appear around the remote user's screen to indicate when their desktop is being viewed/controlled by you. The frame will remain visible to the remote user for the duration of your connection.

Bug fixes

  • Fixed a rare issue where experts could not see when the remote user with a multi-display setup was on the login or UAC screen if the Client application was running in user mode.

July 31, 2023

Improvements

  • Added the ability to pause and resume connection video recording.
  • Introduced several performance and infrastructure improvements that are too small to notice.

July 25, 2023

Bug fixes

  • Fixed an issue that prevented the numpad's numeric keys from working correctly in some applications running on the remote computer (e.g. Microsoft Remote Desktop).

July 19, 2023

Bug fixes

  • Fixed an issue that prevented pasting the same clipboard content (images or text) on a remote Mac after canceling the initial data transfer.
  • Fixed an issue that occasionally displayed unexpected errors when using the web portal in some web browser configurations.

Improvements

  • Polished some rough edges and improved the application's stability.

July 17, 2023

Bug fixes

  • Fixed an issue that caused the remote desktop window to reopen after saving a screenshot in a location that is no longer accessible.
  • Fixed an issue that occurred when trying to generate a report after leaving the custom date range field blank.

Improvements

  • Introduced several UX/UI improvements to the Client application and web portal.

July 6, 2023

New features

  • Added a handy new feature that allows taking screenshots of the remote user's desktop via the toolbar.

Bug fixes

  • Introduced several bug fixes and performance improvements that are too small to notice.

July 4, 2023

New features

  • The Expert console for macOS now includes the ability to record your remote connections, save the videos on your Mac and use them for auditing or training purposes.

Bug fixes

  • Fixed an issue that caused the expert's mouse cursor to occasionally jump out of the remote desktop window in some multi-display configurations.
  • Fixed an issue that caused UAC dialogs to stay in the background when starting the installation if another application window was maximized.

June 22, 2023

Bug fixes

  • Fixed an issue that displayed a blank white screen when running the Expert console on Windows computers with rarely used graphics adapters.
  • Fixed a rare issue that prevented the Client application on macOS from successfully reconnecting after a restart.
  • Fixed an issue that caused the clipboard data transfer operation to crash for macOS experts working with multiple remote desktop windows. The issue occurred when trying to paste a file on a remote computer before an active data transfer is completed in another window.

June 7, 2023

New features

  • Added the ability to send clipboard text as keystrokes via the remote desktop toolbar. This new feature will come in handy in a variety of situations, most notably on the remote computer's login screen where copying and pasting a password is restricted.

Improvements

  • Introduced several bug fixes and performance improvements that are too small to notice.

June 1, 2023

Bug fixes

  • Fixed an issue that prevented pasting the same clipboard content (images or text) on a remote computer after canceling the initial data transfer.
  • Fixed an issue that prevented experts running macOS Ventura from pasting clipboard content (images or text) on a remote computer.

Improvements

  • Added a dialog which shows the setup progress for installing the Expert console on macOS.
  • To save you a click, the macOS permission dialog will now close automatically after allowing the required Accessibility permissions.
  • Polished some rough edges and improved the application's stability.

May 29, 2023

Bug fixes

  • Fixed an issue that caused the remote desktop window to crash occasionally after adjusting display layout settings on the remote computer, as well as switching between the available remote displays within the toolbar.
  • Fixed an issue that prevented the Alt+F4 keyboard shortcut from working correctly in the following cases:
    • When pressing the keys for more than 1 second;
    • When pressing the shortcut immediately after starting remote control.
  • Fixed an issue that caused the remote desktop window to crash occasionally in some display configurations when placing the remote mouse cursor at the border of the window.
  • Fixed an issue that caused the Client application on macOS to stay minimized after disconnecting the remote computer during a restart.
  • Introduced other minor bug fixes and performance improvements.

May 18, 2023

Improvements

  • This release includes several UX/UI improvements. In particular, the following connection statuses have been renamed to provide a clearer picture of what's happening on the remote end:
    • "Offline" has been renamed to "Reconnecting": indicates that the remote user's connection to the internet has been temporarily lost. You will be able to resume working with this user right after their network connection is restored.
    • "Logged off" is now displayed as "Signed out": the remote user has signed out of their current OS user account and is currently on the login screen. This occurs when the Client application is running in User mode.
  • Introduced other minor improvements and bug fixes that are too small to notice.

April 24, 2023

New features

  • With this update, the Expert console is now available on both Intel and Apple Silicon Macs running macOS 10.13 and newer.

Improvements

  • Introduced some minor bug fixes along with performance and infrastructure improvements.

March 15, 2023

New features

Improvements

  • This release includes minor bug fixes along with numerous performance and infrastructure improvements.

March 2, 2023

New features

Improvements

  • This release includes performance and infrastructure improvements.

February 20, 2023

Improvements

  • This release includes important security enhancements, in particular, improved protection against brute-force attempts to start a connection using incorrect Client IDs.

February 15, 2023

Bug fixes

  • Fixed a rare issue that prevented the Client application from generating a Client ID on some Windows 8 computers.

  • Introduced other minor improvements and bug fixes that are too small to notice.

February 9, 2023

Bug fixes

  • Occasionally, the client application for Windows failed to run after installation on certain systems. Now that the issue has been fixed, the installable client application runs like clockwork.

    Here's what to do if you have already installed the Client application on a remote computer:

    1. Uninstall the current SetMe Client from the remote computer.
    2. Download and install the new Client app.

January 18, 2023

New features

  • Now you can permanently install the Client application on a remote Windows machine or mass deploy the app to multiple remote computers using our .msi installer package. All setup files can be found within the new Downloads section of the web portal.
  • We also introduced a built-in video recorder tool so you can record your remote connections, save the videos on your computer and use them for auditing or training purposes.

Improvements

  • This release includes numerous performance and infrastructure improvements.

January 10, 2023

Bug fixes

  • Fixed an issue that incorrectly displayed the session total time within the reports.

Improvements

  • Introduced other minor performance improvements.

December 22, 2022

Bug fixes

  • Fixed a clipboard issue that occurred when working with multiple remote desktop windows simultaneously.

December 12, 2022

New features

  • Added the option to manually update the Expert console via the top menu bar.

Bug fixes

  • Fixed an issue that caused the remote desktop window to crash continuously when connected to a triple 4K monitor setup.
  • Fixed drag-and-drop issues that occurred when working with a remote computer running macOS Ventura.

December 2, 2022

Bug fixes

  • Fixed an issue that downloaded multiple reports instead of a single report after clicking Export to CSV.
  • Fixed an issue that displayed session start/end time in an incorrect format within downloaded CSV reports.

November 30, 2022

Improvements

  • Introduced minor UX/UI improvements to the Users section of the web portal.

November 28, 2022

Bug fixes

  • Fixed an issue where the Expert console couldn't be successfully updated on startup.
  • Fixed the 404 error that occurred when trying to open Expert console from the Profile or Support sections of the web portal.
  • Fixed an issue that didn't allow to cancel the data transfer operation when pasting images or text on the remote desktop.

November 14, 2022

New features

  • Introduced a new view mode (Custom zoom) that allows you to zoom in to get a close-up view of the remote screen or zoom out to see more of it at a reduced size.
  • Added the option to select a default monitor where the remote desktop window will initially open at the start of each connection. This option is available only if you have multiple displays.
  • You can now receive sound alerts when new chat messages arrive.

Bug fixes

  • Fixed an issue that didn't allow to enter the full screen mode with custom Windows screen scaling and resolution settings on either end.
  • Fixed an issue that didn't allow to paste the same virtual file on the remote desktop after canceling the initial data transfer attempt.
  • Fixed an issue that caused unexpected keyboard behavior when working with a remote macOS desktop and pressing Num Lock on the expert's end.
  • Fixed an issue that prevented enabling automatic sign-in for a macOS user with blank password.

November 7, 2022

Bug fixes

  • Fixed an issue that incorrectly displayed the session end time within the reports when a second Expert Console instance was opened on another computer.

November 1, 2022

Improvements

  • Major UX improvement: we made SetMe portal fully responsive. You can now work with the web portal on any mobile device.

Bug fixes

  • Fixed an issue that occurred when working with multiple remote desktop windows and attempting to send files from/to the first connected computer.
  • Fixed an issue where certain missing country codes could affect the application's performance.

October 27, 2022

Improvements

  • All console sessions and remote connections will now be immediately terminated if a user is deactivated or deleted, or if their account login credentials are changed.

October 21, 2022

Improvements

  • Introduced significant improvements for SetMe's auto-reconnect capabilities: you can now keep your remote connection alive after a long period of sleep or even a shutdown on either end. Whether you or the remote user is idle for up to 3 days, you will now be able to automatically reconnect and continue your work.
  • Added support for macOS 10.13 High Sierra to the Client application.
  • Improved the High Speed image quality mode for better color rendering.
  • Updated the macOS permission dialog with a link to a relevant help center article.
  • Clarified SetMe's licensing structure and explained the meaning of SetMe seats on the signup page as well as within the Subscription section of the web portal.

Bug fixes

  • Fixed an issue where the remote desktop window could not open if the remote user physically unplugged their monitor.